Privacy Policy

We collect information you provide directly when you use our services, book consultations, or contact us. This includes:

• Personal details: name, email address, phone number, business name, and ABN

• Business information: operational data you provide during discovery and onboarding to configure your systems

• Technical data: IP address, browser type, device information, and usage analytics collected automatically when you interact with our platforms

• Communication records: emails, support tickets, and call notes from our interactions

• Payment information: billing details processed securely through our payment providers (we do not store card numbers directly)

We use your information to:

• Deliver, maintain, and improve our operational control systems and services

• Configure and customise your business applications and automations

• Communicate with you about your account, support requests, and service updates

• Process payments and manage billing

• Analyse usage patterns to improve our products and user experience

• Comply with legal obligations under Australian law

We will never sell your personal information to third parties. Your data is used solely to deliver and improve the services you have engaged us to provide.

We take the security of your data seriously and implement industry-standard measures to protect it:

• All data is encrypted in transit (TLS/SSL) and at rest

• We use secure, reputable cloud infrastructure providers with data centres in Australia where available

• Access to customer data is restricted to authorised Elektris personnel on a need-to-know basis

• We conduct regular security reviews and maintain up-to-date security practices

• Business data processed through our operational control systems is logically separated between clients

While we implement robust security measures, no method of electronic storage or transmission is 100% secure. We encourage you to contact us immediately if you suspect any unauthorised access to your account.

Our systems may integrate with third-party services to deliver functionality for your business. These integrations are configured based on your requirements and may include:

• Xero — for accounting and invoicing integration

• Google Workspace — for calendar, email, and document management

• Twilio — for SMS notifications and communication workflows

• Cloud hosting providers — for application hosting and data storage

• Analytics tools — for understanding how our platforms are used

Each third-party service operates under its own privacy policy. We only share the minimum data necessary for the integration to function. We encourage you to review the privacy policies of any third-party services connected to your systems.

Our website and applications use cookies and similar technologies to:

• Maintain your session and authentication state

• Remember your preferences and settings

• Analyse website traffic and usage patterns

• Improve performance and user experience

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our services. For more details, see our Cookie Policy.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you

• Request correction of any inaccurate, incomplete, or out-of-date information

• Request deletion of your personal information, subject to our legal obligations to retain certain records

• Opt out of receiving marketing communications at any time

• Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When data is no longer needed, it is securely deleted or de-identified.

Business operational data processed through our systems is retained in accordance with your service agreement and applicable record-keeping requirements.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Elektris Pty Ltd

Wagga Wagga, NSW 2650

Email: privacy@elektris.com.au